📦 Shipping Information

We offer fast and reliable shipping Australia-wide.

Processing Time:

• 1–2 business days

Shipping Time:

• 4–10 business days (depending on your location)

Courier Partners:

• Australia Post, Sendle, and other tracked services

Tracking:

• You’ll receive a tracking number via email once your order is dispatched

We’re committed to getting your order to you quickly and safely.

For any questions, contact us at info@dwellwell.shop

🔁 Return & Refund

We offer a 30-day return window for all eligible products.

To qualify for a return:

• Request must be made within 30 days of purchase

• Items must be unused, in original packaging, with all parts included

• Returns without prior approval may be declined

How to return:

• Email info@dwellwell.shop with your order number and reason for return

• We’ll provide a return address and RMA number

• Return shipping is the customer’s responsibility

Refunds:

• Once we receive and inspect the return, your refund will be processed back to your original payment method

• Shipping and handling fees are non-refundable

For full details, view our Return Policy.

📦 Tracking Information

Once your order is dispatched, you’ll receive a shipping confirmation email with your unique tracking number.

How to track your order:

• Click the tracking link provided in your confirmation email

• Or visit the Track Order page on our website anytime

Carriers we use:

• Australia Post, Sendle, and other reliable tracked services

Please allow up to 48 hours for tracking updates to appear once your order is shipped.

For help with tracking, feel free to reach out at info@dwellwell.shop.